Because each basket is hand-arranged and prepared with care, eligible return requests must be started within 24 hours of delivery. Items must be unused, unopened, and in their original packaging.

For freshness and safety, baskets that include food, treats, chocolates, baked goods, or other edible items are final sale and cannot be returned.

If your order arrives damaged, incomplete, or not as expected, please contact us within 24 hours of delivery with your order number and clear photos. We’ll review it with care and help with the best next step.

When a refund or replacement is approved, we’ll make sure it is handled as quickly as possible. Approved refunds are issued to the original payment method. Original shipping fees are non-refundable unless the issue was caused by an error on our end.

For quality, freshness, and safety reasons, any basket containing food, treats, chocolates, baked goods, or other edible items is final sale. Custom and personalized baskets are also final sale unless they arrive damaged or incomplete.

If you have any questions about your order, please contact us through our contact page. We want every gift to arrive beautifully and want you to feel confident when shopping with us.